Wisconsin's Leading Wireless Internet Service Provider
920-994-2388
Customer care for any questions
Coverage area
"The experience I had with every member of the Bertram staff was stellar."
Angie Durkee De Pere, Wisconsin
Angie Durkee De Pere, Wisconsin
Bertram Broadband
High-speed, secure, wireless internet for residential and business customers
High-speed, secure, wireless internet for residential and business customers
Support/FAQs
For Billing and Account Questions:
920-994-2388
Contact a Bertram Broadband Representative between the hours of 8:00AM and 5:00PM Monday through Friday
For Support and Troubleshooting:
1-920-994-2388
A Bertram Broadband Support Representative will be happy to help you over the phone during these hours:
Monday through Friday 8:00AM - 8:00PM
Saturday 9:00AM - 1:00PM
Or E-mail us at:
support@BertramBroadband.com
If necessary, a Bertram Broadband Service Technician will be scheduled for dispatch to fix the issue.
Connecting to Your Wireless Network
- Double-click on the wireless icon in your system tray
- On the "Choose Wireless Network" screen double-click on "Bertram Broadband"
- When asked for the Network Key, enter the Key found on the bottom of your wireless router
- You will now be connected and see the wireless icon in your system tray without the "X"
Connection instructions for use on Windows XP system with default Windows wireless connection tool. Connection instructions may vary by wireless network card manufacturer software.
Security Tips- If you are running Windows XP, be sure Service Pack 2 is installed
- To check if Service Pack 2 is installed, go to "Control Panel » System"
- To install Service Pack to visit http://windowsupdate.microsoft.com
- Turn on automatic updates
- In "Control Panel » Automatic Updates" check "Automatic"
- This will enable downloading of important security updates directly from Microsoft
- Anti-Virus
- Install an anti-virus program to protect your computer
- A great free anti-virus program called AVG is available at http://free.grisoft.com
- Spyware and Adware
- Download a free program to remove and protect from spyware and adware
- Windows Defender from Microsoft http://www.microsoft.com/athome/security/spyware/software/
- Ad-Aware SE Personal
http://www.lavasoftusa.com/products/ad-aware_se_personal.php - Spybot Search and Destroy http://www.safer-networking.org
- Firewall
- Turn on Windows Firewall in "Control Panel » Windows Firewall"
- Browse Securely
- For even more security, it is recommended to use the Mozilla Firefox browser for your web surfing
- Find it at http://www.mozilla.com